Shipping policy

Shipping policy

Shipping Policy — Dagobra

Last Updated: September 9, 2026

At Dagobra, we are committed to providing a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process and deliver orders placed through our online store.

Please review the information below before placing your order.

1. Order Processing

After you place an order, we begin processing it as soon as possible.

  • Orders are generally processed within 1–3 business days.

  • Business days do not include Sundays or U.S. federal holidays.

  • During holidays, promotions, or periods of unusually high order volume, processing may take additional time.

  • You will receive an order confirmation by email after successfully placing your order.

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.

2. Shipping Within the United States

Dagobra primarily serves customers throughout the United States.

Available shipping methods and applicable shipping charges will be displayed during checkout based on your delivery address and the items in your order.

Estimated delivery times can vary depending on the destination, shipping method, product availability, and carrier.

3. Estimated Delivery Times

As a general estimate, orders may arrive within approximately:

Standard Shipping: 3–8 business days after processing

Please understand that these are estimated delivery times, not guaranteed delivery dates.

Unexpected circumstances such as severe weather, carrier delays, holidays, high shipping volumes, or other events outside our control may affect delivery times.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Dagobra may offer promotional free shipping or discounted shipping offers. Any applicable promotion will be displayed on our website or during checkout.

5. Order Tracking

When your order has been shipped, we will provide tracking information when available.

Please keep in mind that tracking information may take some time to update after the shipping carrier receives and scans your package.

If your tracking information does not update immediately, please allow some additional time before contacting us.

6. Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.

If you notice that your address is incorrect, contact us as soon as possible at:

Email: davianoetjen51065@outlook.com
Phone: +1 516-278-8394

We will make reasonable efforts to assist with address corrections before an order is shipped. However, we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

7. Lost, Stolen, or Missing Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information shows that a package was delivered but you cannot locate it, we recommend:

  1. Checking your delivery area.

  2. Checking with household members or neighbors.

  3. Reviewing the carrier's delivery information.

  4. Contacting the carrier directly if necessary.

  5. Contacting Dagobra if you still need assistance.

We will do our best to help you investigate the situation.

8. Delayed Shipments

Shipping delays can occasionally occur because of circumstances outside our control, including:

  • Severe weather

  • Carrier delays

  • Holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Other unforeseen circumstances

If your order appears significantly delayed, please contact us with your order number so we can assist you.

9. Multiple Products in One Order

If your order contains multiple products, items may occasionally arrive in separate packages.

This can happen when products are processed or shipped separately. If this occurs, you may receive separate tracking information for each shipment.

10. Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately after placing it.

We will attempt to accommodate your request whenever possible. However, once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

11. Delivery Issues

If your order arrives damaged, contains the wrong product, or has another delivery-related issue, please contact us as soon as possible.

Please provide:

  • Your order number

  • Your name

  • A description of the issue

  • Photos of the product/package when relevant

Our team will review the information and work with you toward an appropriate resolution.

12. International Shipping

Dagobra's primary shipping service is currently focused on customers within the United States.

If international shipping becomes available for additional destinations, the applicable shipping options and requirements will be displayed during checkout.

13. Contact Us

If you have questions about your order or shipping, please contact Dagobra:

Email: davianoetjen51065@outlook.com
Phone: +1 516-278-8394

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Dagobra

Discover What's Trending. Find What You Love.